Faqs
Frequently Asked Questions (FAQ)
1. Which areas do you serve?
We provide full plumbing, heating, cooling, and HVAC repair services across Suffolk County, including Setauket, Port Jefferson, Smithtown, St. James, Stony Brook, Mt. Sinai, Miller Place, Fort Salonga, Kings Park, Lake Grove, Selden, Centereach, Nesconset, Manorville, Moriches, Patchogue, Holtsville, Holbrook, East Hampton, South Hampton, and West Hampton.
2. Do you offer emergency plumbing or heating service?
Yes, we have emergency plumber and HVAC repair services available for urgent issues like burst pipes, severe leaks, or heating breakdowns. If you’re in Stony Brook, Selden, Patchogue, or any of our service areas, you can call us any time.
3. What kinds of plumbing repairs do you handle?
We handle a wide range of plumbing repair work, including leak detection, pipe leak repair, burst pipe repair, clogged drains, drain repair, faucet repair, outside faucet repair, shower repair, bathroom repair, sewer line repair/replacement, trenchless pipe repair, and sewer camera inspection.
4. Do you also do plumbing installations and upgrades?
Absolutely. From new plumbing installation, repipe specialists, water heater replacement, tankless water heater installation, to water pressure booster pump installs and backflow certification, we cover both residential and light commercial jobs in Bayside, St. James, Fort Salonga, and beyond.
5. What HVAC / heating & cooling services do you offer?
We offer full HVAC repair, AC service, air conditioning repair, air conditioner installation, heating repair, furnace repair, ductless heating and cooling, and gas conversions. If your AC is not turning on or your furnace fails during a cold snap in Smithtown or Lake Grove, we can help.
6. My AC (or heater) isn’t working how quickly can you respond?
We try to prioritize emergency calls. In our service towns like Mt. Sinai, Centereach, Holbrook, and Nesconset, we strive to arrive as soon as possible, typically the same day or the next day, depending on scheduling and severity.
7. What is trenchless pipe repair and when is it used?
Trenchless pipe repair restores sewer or water pipes without full excavation. It’s ideal in neighborhoods like Kings Park or Holtsville, where minimizing disruption is essential.
8. Do you provide routine maintenance or inspection services?
Yes, we offer plumbing maintenance, heating/cooling inspections, and preventative checks. A regular inspection in areas like Patchogue, Moriches, or East Hampton can catch small issues (like leaks or weakness in pipes) before they turn into big problems.
9. How do you detect hidden leaks or underground pipe damage?
We use advanced leak detection equipment and sewer camera inspection to locate hidden leaks or damage beneath concrete or underground. Whether you’re in West Hampton, Holtsville, or Miller Place, we can pinpoint trouble accurately.
10. Can you help with septic services or sewer systems?
Yes, we offer septic service, sewer line repair, sewer line replacement, sewer repair, sewer pump service, sewer pipe lining, rooter or rooter service, and hydro jetting. If your home in Manorville or Moriches has a failing septic or clogged sewer, we can assist.
11. Do you install or service water treatment systems (softeners, filtration)?
Indeed. We handle water softener service, water filtration services, and carbon filtration systems, which are especially helpful in communities like Selden, Centereach, or Holtsville, where water quality concerns sometimes arise.
12. Are your technicians licensed and insured?
Yes. All our plumbers, HVAC technicians, and heating specialists are fully licensed, insured, and experienced in local building and plumbing codes across Suffolk County.
13. What is your warranty/guarantee for repair or installation work?
We back our workmanship with a standard 1-year guarantee (on labor) and stand behind the quality of the materials we install. This gives homeowners in St. James, Lake Grove, Nesconset, and all service areas peace of mind.
14. Do you provide free estimates and pricing transparency?
Yes, we offer free, no-obligation estimates. We believe in transparent pricing and will walk you through the cost breakdown before any major plumbing repair or heating/cooling installation.
15. How can I schedule a service call or get in touch?
You can call or text us at our main number or fill out our online contact or service request form. Just tell us your address (for example, in Port Jefferson, Patchogue, or Fort Salonga) and the issue (leak, AC not cooling, burst pipe, etc.), and we’ll get right back to you.